Why Is the Purple Light Problem Occurring?

Usually, the camera's infrared (IR) filter being stuck or an issue with picture processing is the cause of the purple or pink tint. This may occur following a firmware upgrade, a power spike, or even modifications to the surrounding environment. Whatever the reason, here's a detailed approach on fixing it.

1. Turn the camera on and off

A basic power cycle is the first and simplest solution:

• If the camera is wireless, unplug it or take out the batteries.

• Give it a half-hour.

• Re-plug it, then let the camera restart.

• By doing this, the infrared filter mechanism can be reset and the video colors can return to normal.

2. Firmware Update

Color and picture problems might be caused by outdated firmware. Check your device's settings for updates after launching the Eufy Security app. Install any updates that are available, then restart your camera.

3. Verify the Eufy Camera Configuration

Incorrect settings might occasionally result in strange video output. Using the app, navigate to your Eufy camera setup and verify options like auto IR cut, night vision mode, and picture enhancements. Sometimes the purple tint problem can be fixed by turning these settings off and back on.

4. Eufy Camera Factory Reset

Do a factory reset Eufy Camera if everything else fails:

• For approximately ten seconds, press and hold the camera's SYNC button until a beep sounds.

• The camera will restart after being reset.

• You will have to repeat the Eufy camera setup procedure in the app after restarting.

Usually, the Eufy Camera Purple Light problem is simple to resolve. If you follow these procedures sequentially, one should probably work. For a potential hardware replacement, get in touch with Eufy support if the problem continues.

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